Returns
Because underlayment ships freight and is often job‑scheduled, returns are handled case‑by‑case.
Return / cancellation policy
- If an order has not shipped yet, contact us immediately to request a cancellation.
- Once an order ships, freight charges are typically non‑refundable.
- Unopened/undamaged rolls may be eligible for return approval. Restocking and return freight may apply.
Contact: support@kudzuindustrial.com with your order details and photos (if applicable).